When will I get my refund after I returned my order?

Last updated: 07/04/21

Due to increased return volumes over the busy period there may be a delay in processing your refund. We are working hard to complete the necessary steps as fast as possible. Please check the table below for more details on your refund process.

Your refund progress
Processing packageBank refund time frame
7-8 business days


Credit/debit card: max 14 business days 
PayPal: max 3 business days 
Klarna: max 3-5 business days


We'll send you another email as soon as we've processed your return and authorised a refund.
 

From the moment we authorise the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods. You will receive your refund via the same method that you used to pay for the product(s).



We will reimburse you from the day we:
1. Finish processing your return back at our warehouse; or
2. Are informed by you about your decision to withdraw from the purchase agreement and within 14 days you provide us with evidence that you have returned your online order.

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