Just in case you change your mind once your order arrives, we’ve got your back.

It’s easy to return all standard items for a full refund within 30 days of delivery.
Some items (such as YEEZY) are extremely limited, meaning they can only be returned within 14 days of delivery. Don’t worry – this will be clearly indicated to you before you buy.

Please note – Personalised products are unique to you, and therefore cannot be returned. 
 
When will I get my refund?

Refunds are completed within 14 days.Your local bank may take some extra days to process the payment. What happens in those 14 days? Our quality assurance team inspects all returned products to confirm whether they meet the requirements of our Return Policy. After that, it takes a few business days to make the refund to your payment account.


Can I exchange a product?

Unfortunately, we don't exchange products, but you can always refuse delivery or return unwanted items for a refund, and then place a new order.

Refunds are subject to the conditions of our Return Policy, and are not available for personalised and customised items.


What should I do if my product arrives damaged or defective, or isn't what I ordered?

Please return the product as per the return instructions / labels in the box. If you no longer have a return label, please contact adidas Customer Service.


Will you refund my shipping / delivery costs if I return my order?

Yes, we will refund your delivery costs as long as you return the complete order, and the returned item(s) are covered by our Return Policy. If you don't return the complete order we are unable to refund your delivery costs.


What do I do if my question isn't covered here?

We recommend you contact our friendly online shop Customer Service team using the contact information here.