How do I request a replacement voucher?

Last updated: 21/12/20

When can a voucher code be replaced? 
Please note: When your order got fully cancelled or if you cancelled the entire order yourself, the voucher code will be reactivated automatically after 24 hours. You do not need to contact us for this. Just try it and it works again!
 
You can request a replacement voucher when...:
- ... you returned (part of) your order in which you used a voucher. Make sure you’ve returned your order before you request a replacement voucher.
- ... your voucher isn’t working but you have: 
         1. Checked if you are not using the voucher on an item which is excluded from promotions 
          2. Checked the validity date of the voucher.  
          3. Checked spacing, character errors and/or capital letters. 
-  ... your voucher doesn’t apply the correct discount to your order.

If one of the situations above applies, please contact us to request a replacement voucher.

Did you find this article helpful?

Yes / No

Where is my order?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

Still can't find your answer?

ASK OUR CUSTOMER SERVICE

Mon - Fri 9:00 AM to 7:00 PM