Can I exchange my product(s)?

Last updated: 21/05/20

Purchased something from and need a different size? Please take the following steps to exchange your item(s) quick and easy. Please note, returns are not possible if you have purchased an item from another adidas website.   

For purchases from a physical adidas store, please visit the store in person to exchange your item(s).

To exchange your purchase, you need to: 
1.    Log in to your account or use the order tracker page to open your order details.
2.    Click on ‘Free size exchange’ and pick the item(s) you want to exchange. 
3.    Select the exchange reason(s) and choose the size(s) you need.
4.    Confirm your exchange order.
5.    Print the return label, pack the item(s) and take the box to the carrier. Make sure to drop it off within 7 days to avoid getting your size exchange cancelled.
6.     As soon as your return is scanned by the carrier, your right size(s) will be shipped. You'll receive a shipping confirmation email with a tracking code when it leaves our warehouse. We will use our standard delivery service for your exchange order.

Returning items as well? 
You can pack all items in the same box, but please use the exchange label instead of the return label for the fastest process. We’ll refund you through your original payment method when we’ve received the package. This might take up to 14 days.

•    We will send your exchanged item(s) to your original delivery address using our standard delivery service.

•    Exchanges can only be made for a different size – if you desire your item in a different colour, please return it and make a new purchase.

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Where is my order?

Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.

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